With all the negativity in the world today, I would like to share a positive experience: Our snow blower had a soft tire last week. It was losing air daily. The solution was to remove tire and get it fixed. The problem was we couldn’t figure how to do this. We tried the computer and didn’t find anything that would help. After shoveling from two storms, we went to Freedom Cycle for help. We were received graciously. They printed out a diagram of the wheel, but our 80-year-old minds couldn’t make heads or tails of the printout. Seeing this, they went to the showroom and brought out a new machine. We were given a hands-on demonstration of removing the wheel. Home we went, and we had no problem doing the job. We then returned to the dealer, and they fixed the problem at no cost to us. We can’t thank them enough. Not many dealers in this day and age would do the same. Thank you to the staff of Freedom Cycle and especially Eric and Jonathan.

Harriet Auren

Concord